From 1 July 2015, the regulator Ofcom has changed the way these numbers are charged for. Charges to 08 and 09 numbers will be split into 1) a Service Charge which is charged by our call service provider e.g. Story Telecom and 2) an Access charge which is a per minute charge by your phone provider e.g. BT, for connecting the call. By adding together the access charge and the service charge, you’ll know exactly what the call will cost you. Please check with your phone provider for their access charge.