Frequently Asked Questions

Who can use this service?

Anyone calling from inside the UK can use cheap international calls service from any landline or mobile phone that allows access to numbers beginning with 08; our access numbers are generally not available from overseas. Please remember to ensure that you have the bill payer’s permission before using the service.

Do I have to sign up or make any prepayments?

No! All you need to do is dial the access number before the overseas number to start saving. There are no prepayments (unless of course you sign up for cheap international calls from your mobile, via the SMS top up, which is a prepayment service).

Is there a connection fee for each call?

Your usual service provider will charge you their normal call set-up fee. BT charges a 17.5p call set up fee for each call made. Other networks charge different amounts, so please check with your service provider for their current rate.

Does the price include VAT?

Yes, the price shown is the price you pay – there are no hidden fees or additional charges whatsoever!

How do I pay for my calls?

You’ll be charged by your normal provider when you connect to our service.

Do you have a customer services number?

For issues with your access number, you can call Story Telecom customer services between 09:00 and 17:30 Mon – Fri. on 0208 497 9210

Otherwise go to our contact page and send us an email and we will reply to your query promptly.

Which countries can I call?

You can call over 200 countries using our access numbers – See Country A to Z list here

Who provides the service? is an agent of Story Telecom Limited, Registered in England and Wales No 04551415